Privacy Policy
Last Updated: as of 15/09/2024
INTRODUCTION
Dr Olivia James Ltd trading as Dr Olivia James (“We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal data. Please read this policy carefully as it sets out how We collect your personal data when you visit Our website doctoroliviajames.co.uk (the “Service” or “Site”), how We may use it and what your rights are in relation to Our use of that personal data.
1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy policy tells you how We, as a data controller, collect, process, use, store, transfer and delete your personal data through your use of this Site, including any data you may provide through this Site when you sign up to doctoroliviajames.co.uk or https://www.glowday.com/clinic/dr-olivia-james/olivia-annal. When We talk about personal data We mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.
It is important that the personal data We hold about you is accurate and current. If any of your personal data changes during your relationship with Us, please let Us know.
This Site is not intended for children and We do not knowingly collect data relating to children.
2. WHAT DATA DO WE COLLECT ABOUT YOU?
The information We may collect about you may include the following types of data:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect personal information from you when you:
INTRODUCTION
Dr Olivia James Ltd trading as Dr Olivia James (“We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal data. Please read this policy carefully as it sets out how We collect your personal data when you visit Our website doctoroliviajames.co.uk (the “Service” or “Site”), how We may use it and what your rights are in relation to Our use of that personal data.
1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy policy tells you how We, as a data controller, collect, process, use, store, transfer and delete your personal data through your use of this Site, including any data you may provide through this Site when you sign up to doctoroliviajames.co.uk or https://www.glowday.com/clinic/dr-olivia-james/olivia-annal. When We talk about personal data We mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.
It is important that the personal data We hold about you is accurate and current. If any of your personal data changes during your relationship with Us, please let Us know.
This Site is not intended for children and We do not knowingly collect data relating to children.
2. WHAT DATA DO WE COLLECT ABOUT YOU?
The information We may collect about you may include the following types of data:
- Identity and Contact Data includes first name, last name, username, marital status, title, date of birth and gender, billing address, delivery address, email address and telephone numbers;
- Financial and Transaction Data includes bank account and payment card details when you make a purchase and any other details about products and services you’ve purchased from Us;
- Usage and Technical Data includes information about how you use Our Site, products and services, time and date of your visit, time spent on pages on Our Site along with internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site;
- Marketing and Communications Data includes your preferences in receiving marketing from Us and Our third parties and your communication preferences, your interests, feedback and survey responses;
- Tracking and Cookies Data includes tracking beacons, tags and scripts to collect and track information and improve and analyse Our Service and cookies, which are files with small amounts of data used to remember your preferences and settings among other things. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies you may not be able to access some parts of this Site or the Site may not function properly. For more information about the cookies We use, please see Our Cookie Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect personal information from you when you:
- purchase any of Our products or services;
- create an account on Our Site;
- subscribe to Our service or publications including signing up to Our newsletter or mailing list;
- request marketing to be sent to you;
- post on Our social media channels, blog or Site;
- enter a competition, promotion or survey;
- work with Us in a commercial capacity;
- accept cookies and other tracking technologies on any device you use to interact with Us; or
- give Us feedback or contact Us via Our Site, social media channels by email or phone.
4. HOW DO WE USE YOUR PERSONAL DATA?
Our legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:
Consent - We may ask for your consent to use your personal information, for example if We are using your personal information for marketing purposes to provide you with information about Our products and services you’ve asked to receive or We think may be of interest to you. You can withdraw your consent at any time by unsubscribing from any email that We’ve sent you or by contacting Us at doctoroliviajames@gmail.com.
Legitimate Interest - This includes providing and maintaining Our products and/or services, providing customer support and detecting, preventing and investigating technical issues;
Performance of a Contract - We may process personal information to perform Our obligations under a contract with you for example using payment information to complete a purchase from Our Site;
Other legal basis - Sometimes We may have a legal obligation to collect, use or store your personal information in response to a court order. We may also use your personal information to comply with Our legal obligations, for example to notify you of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.
5. HOW LONG DO WE RETAIN YOUR DATA
We’ll retain your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as We’re required to by law. We’ll retain and use your personal data to the extent it’s necessary to comply with Our legal obligations (for example, We’re required to retain your data to comply with applicable laws), resolve disputes and enforce Our contracts and policies.
6. MARKETING EMAILS
Third Party Marketing and Opting-Out
We’ll get your express opt-in consent before We share your personal data with any third party for marketing purposes.
You can ask Us or the third party to stop sending you marketing messages at any time by following the opt-out or unsubscribe links on any marketing message sent to you or by contacting Us at any time at 24 The Avenue, Alwoodley, Leeds, England, LS17 7BE.
7. THIRD PARTY ACCESS
We may employ third party companies and individuals to facilitate Our Service, to provide the Service on Our behalf, to perform Service related services or to assist Us in analysing how Our Service is used.
These third parties have access to your personal information only for the limited purpose of performing these tasks on Our behalf and have an obligation not to disclose your personal information or to use it for any other purpose.
We use glowday.com which uses cookies to streamline your booking experience. Glowday.com cookies could collect your personal data, such as your IP address. You can read more about the Glowday Privacy Policy at https://www.glowday.com/privacy-policy.
8. LINKS TO THIRD PARTY SITES FROM OUR SITE
Our Site may contain links to third party websites that are not operated by Us. If you click on those links or enable those connections that may allow third parties to collect or share data about you. We don’t control these third party websites and are not responsible for their content, privacy policies or practices. You should make sure you’re familiar with the privacy policy of those third party websites before you submit any personal data to them.
9. CHANGES TO THIS PRIVACY POLICY
This privacy policy may be updated from time to time because of changes in legislation or in Our attempts to serve your needs better. If there are any changes made to this privacy policy, We’ll display a notice on Our Site telling you about the change before it becomes effective.
If you have any questions about this privacy policy please contact Us at doctoroliviajames@gmail.com.
10. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where We need to collect personal data by law, or under the terms of a contract We have with you, and you fail to provide that data when asked, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with goods or services). If that happens, We may have to cancel a product or service you have with Us but We’ll notify you if that’s the case, at that time.
11. SECURITY
The security of your personal data is important to Us and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of your personal data.
Our legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:
Consent - We may ask for your consent to use your personal information, for example if We are using your personal information for marketing purposes to provide you with information about Our products and services you’ve asked to receive or We think may be of interest to you. You can withdraw your consent at any time by unsubscribing from any email that We’ve sent you or by contacting Us at doctoroliviajames@gmail.com.
Legitimate Interest - This includes providing and maintaining Our products and/or services, providing customer support and detecting, preventing and investigating technical issues;
Performance of a Contract - We may process personal information to perform Our obligations under a contract with you for example using payment information to complete a purchase from Our Site;
Other legal basis - Sometimes We may have a legal obligation to collect, use or store your personal information in response to a court order. We may also use your personal information to comply with Our legal obligations, for example to notify you of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.
5. HOW LONG DO WE RETAIN YOUR DATA
We’ll retain your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as We’re required to by law. We’ll retain and use your personal data to the extent it’s necessary to comply with Our legal obligations (for example, We’re required to retain your data to comply with applicable laws), resolve disputes and enforce Our contracts and policies.
6. MARKETING EMAILS
Third Party Marketing and Opting-Out
We’ll get your express opt-in consent before We share your personal data with any third party for marketing purposes.
You can ask Us or the third party to stop sending you marketing messages at any time by following the opt-out or unsubscribe links on any marketing message sent to you or by contacting Us at any time at 24 The Avenue, Alwoodley, Leeds, England, LS17 7BE.
7. THIRD PARTY ACCESS
We may employ third party companies and individuals to facilitate Our Service, to provide the Service on Our behalf, to perform Service related services or to assist Us in analysing how Our Service is used.
These third parties have access to your personal information only for the limited purpose of performing these tasks on Our behalf and have an obligation not to disclose your personal information or to use it for any other purpose.
We use glowday.com which uses cookies to streamline your booking experience. Glowday.com cookies could collect your personal data, such as your IP address. You can read more about the Glowday Privacy Policy at https://www.glowday.com/privacy-policy.
8. LINKS TO THIRD PARTY SITES FROM OUR SITE
Our Site may contain links to third party websites that are not operated by Us. If you click on those links or enable those connections that may allow third parties to collect or share data about you. We don’t control these third party websites and are not responsible for their content, privacy policies or practices. You should make sure you’re familiar with the privacy policy of those third party websites before you submit any personal data to them.
9. CHANGES TO THIS PRIVACY POLICY
This privacy policy may be updated from time to time because of changes in legislation or in Our attempts to serve your needs better. If there are any changes made to this privacy policy, We’ll display a notice on Our Site telling you about the change before it becomes effective.
If you have any questions about this privacy policy please contact Us at doctoroliviajames@gmail.com.
10. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where We need to collect personal data by law, or under the terms of a contract We have with you, and you fail to provide that data when asked, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with goods or services). If that happens, We may have to cancel a product or service you have with Us but We’ll notify you if that’s the case, at that time.
11. SECURITY
The security of your personal data is important to Us and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of your personal data.
